FAQ

The Horse Boutique is a family-run business based in Herefordshire.  We deal with all orders personally and aim to support you as well as offer you a range of products to choose from.  If you have any questions, please don’t hesitate to get in touch.  Our qualified staff know the products inside and out and will be able to advise on the very best options for you.

The Horse Boutique has a number of items in stock at the shop in Kingsland, Herefordshire.  Items that we don’t have at the shop we will order directly from the supplier, giving us the flexibility to offer a large range of items from a selection of top brands.  This means that is can take longer to receive your products.  If you would like to talk about speeding up the process, please call the shop at Kingsland on 01568 708280 or email enquiries@horse-boutique.co.uk and we’ll see what we can do.

We will receive your order in store, we will then secure the products and only then take the payment from your card.  If there are any issues we will contact you.

We offer a 30-Day Money-Back Guarantee.  If you aren’t delighted with your purchase, you can return a product within 30 days of and we will refund the purchase price.

To return a product, please contact us to start the process.  You can call us on 01568708280, email enquiries@horse-boutique.co.uk or visit us in the shop in Kingsland, Herefordshire.

You can return most new, unopened items within 30 days of delivery for a full refund. Any non returnable items will be identified as such on the product pages.

We will give you a return reference, which you should include when you ship your unused product, in its original packaging to:

Returns
The Horse Boutique
North Road
Kingsland
Leominster
Hereford. HR6 9SA

Please Note:

  • Original delivery fees are refunded only if returns are for defective products or incorrect orders.
  • You are responsible for shipping the products back to us. We recommend using a trackable shipping method.
  • Individual products may be excluded from this guarantee. Check the product description before you place your order.
  • The refund will be for the full value of the returned items, unless otherwise noted.
  • Shipping and handling fees will not be refunded.

Refunds and Balances Due

As soon as we receive and process your return, we will notify you via email. Your credit card should be credited within 10-15 business days of the time that you receive this email. The return credit should be reflected on your statement within one or two billing periods, depending on your financial institution’s billing cycle.

Defective Items

A defective item is one that is inoperable but has no apparent damage. If you receive defective merchandise, please contact The Horse Boutique for assistance.

Damaged Items

If an order arrives to you with obvious shipping damage, please refuse the delivery. If you have accepted delivery and then find shipping damage, please call the fulfiller immediately using the contact information included with the order.

Please save all packaging material and paperwork for the order if shipping damage is a possible issue. If you dispose of packaging material or attempt to return the merchandise without contacting the fulfiller, you jeopardise our chances of making a claim, and you may not receive credit for the return.

Limits of Responsibility

We accept no responsibility for user-initiated damage and/or loss of parts incurred during operation or use of product.

We are passionate about finding the right saddle for you and your horse.  Michael Burleigh, owner of the Horse Boutique, Master Saddler and Qualified Saddle Fitter will be happy to talk you through the options and try to find the perfect saddle for you.  There are so many choices out there it can be hard to settle on the right one that is going to benefit your horse and be right for your budget.  The Horse Boutique is dedicated to supporting the health of your horse, so we suggest that you have a conversation with Michael before choosing your saddle.

Michael offers a first-class saddle fitting service across Herefordshire, surrounding counties and into Mid and West Wales

find out more

The online shop is completely secure, using the latest software and SagePay, a leading payment gateway.  Your data is protected.

Yes, you will receive an order confirmation which will include an invoice with tax separated for your records. You will also receive confirmation when we have processed the payment 

We certainly can, if you have spotted a product that you think is perfect but we don’t currently stock it then please do get in touch.  Our qualified staff can help advise you and find out where to get it from, we can also suggest alternatives based on your budget or needs.  So if you have any questions, please do get in touch on 01568 708280 or email enquiries@horse-boutique.co.uk 

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